Job Overview:

We are seeking a motivated and tech-savvy IT Intern to join our dynamic IT team! This internship offers an excellent opportunity to gain hands-on experience in various aspects of information technology within a professional setting. The IT Intern will assist in maintaining and improving customers’ IT systems and infrastructure while acquiring valuable skills for a career in IT. The candidate's main responsibilities will include answering inbound support calls, creating tickets, and provisioning hardware.

This position reports directly to the Service Desk Manager.

Responsibilities:

Level 1 Service Desk

Answer inbound calls and/or emails, create the initial ticket, and escalate as necessary to other departments with warm handoffs.
Provide technical support to end-users, including troubleshooting and resolving hardware, software, and network issues.
Perform routine IT administrative tasks, such as updating software, managing backups, and monitoring system performance.
Collaborate with team members to identify and implement improvements in IT processes and systems.
Support the IT team in various projects, including system upgrades, network management, and cybersecurity initiatives.
Interact with customers, always maintaining a high level of professionalism.

Hardware Provisioning

Assist in the installation, configuration, and maintenance of hardware and software.
Manage the inventory of IT equipment, ensuring proper asset tracking and management.
Visit customer locations to set up hardware and software systems.

Documentation

Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, IT Glue, monday.com)
Maintain and write accurate knowledge base articles as you come across knowledge and information while working cases. Knowledge is the base of Managed Services.
Train with the Service Desk Analyst team to improve skills and knowledge. Work with them on more complex issues as time allows.

Required Skills & Qualifications:

Currently pursuing a degree in Information Technology, Computer Science, or a related field.
Basic understanding of computer hardware, software, and networking concepts.
Proficiency in Microsoft Office Suite and familiarity with operating systems such as Windows and MacOS.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented with a strong commitment to accuracy and quality Proficiency in Microsoft Office Suite and Microsoft Teams.
General knowledge of network devices (switches, firewalls, etc.)
Strong written and verbal communication skills; empathetic customer service approach.
Excellent organizational, time management, and multitasking capabilities.
Valid driver’s license with a clean driving record.

Preferred Qualifications:

Available to consistently work up to 25 hours a week, particularly Mondays.
Knowledge of cybersecurity principles and best practices.
Familiarity with cloud services such as AWS, Azure, or Google Cloud.
Understanding of database management systems.

Estimated Usage of Time:

70% - Answering calls/emails and working alongside the team to resolve any issues that arise (~18 hours/week)
20% - Hardware provisioning (~5 hours/week)
10% - Knowledge Base Documentation (~2 hours/week)

Benefits:

Gain practical experience in a professional IT environment.
Mentorship and training from experienced IT professionals.
Opportunity to work on impactful IT projects.
Networking opportunities within the industry.
Potential for future employment opportunities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cortavo is the ideal, worry-free managed IT service solution that keeps your IT running, eliminates downtime and drastically reduces cost. Cortavo not only delivers exceptional IT services, but also provides forward-thinking strategic planning, consulting and the support you need to optimize your technology infrastructure. Our solution reduces the costs associated with running your business and enables investment in new technologies that foster business growth and productivity. Let Cortavo fully manage your IT infrastructure from your hardware, software, communications and support!

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BENEFITS & PERKS AT A GLANCE

Offered to full time employees only

Employee Benefits

Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.

401(k)

Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.

Short & Long Term Disability

The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.

Unlimited Paid Time Off (PTO)

Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.

Fitness & Wellness Program

The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.

Cell Phone Plan

The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.

Student Debt Relief

The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.

Child Care Expense Relief

The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.