BENEFITS & PERKS AT A GLANCE
Offered to full time employees only
Inside Sales Manager
Full Time • Hybrid - US
Job Overview:
The Cortavo Inside Sales Manager is responsible for owning and growing revenue across Cortavo’s existing client base. This role leads a team of Account Managers and is accountable for retention, renewals, and expansion (upsell and cross-sell) performance. This position combines leadership with hands-on revenue ownership, serving as both a coach to the team and an escalation point for high-impact client conversations related to renewals, pricing, and growth opportunities. The Cortavo Inside Sales Manager ensures that every client is positioned for long-term success while driving measurable outcomes in retained and expanded revenue. This role is accountable for pipeline discipline, forecast accuracy, and consistent quota attainment across the team. This role does not own net-new logo generation. It owns revenue growth within existing accounts after new logos are closed.
This role reports to the Client Success Director.
Responsibilities:
Leadership & Team Management
- Lead, mentor, and coach Account Managers to consistently achieve quotas across retention, renewal, and expansion revenue
- Provide ongoing performance feedback, conduct weekly one-on-ones, and hold the team accountable to pipeline, forecast, and revenue targets
- Act as a point of escalation for complex or high-risk client situations, including churn risk, renewal negotiations, and pricing conversations
- Foster a high-performance, accountability-driven culture focused on results, not activity
Revenue Ownership: Renewals, Retention & Growth
- Own renewal execution across the team, ensuring proactive engagement and on-time contract completion
- Drive retention by identifying and mitigating churn risks early
- Support and lead upsell and cross-sell motions within the existing client base
- Participate directly in key client conversations where revenue retention or expansion is at risk
- Ensure clients understand and realize value, positioning accounts for long-term growth
Pipeline & Forecast Management (Existing Accounts Only)
- Own and manage the post-sale pipeline, including renewals, upsell, and cross-sell opportunities
- Run weekly pipeline reviews to ensure all opportunities are progressing and aligned to quota attainment
- Maintain accurate forecasting for retained and expansion revenue
- Identify stalled or at-risk opportunities and intervene to drive resolution
- Enforce strong Salesforce hygiene and pipeline discipline across the team
Client Engagement & Account Strategy
- Act as an escalation point for high-value or at-risk accounts
- Guide Account Managers in building and executing account growth strategies
- Ensure consistent, proactive communication tied to renewal timelines and expansion opportunities
- Support strategic client interactions where executive alignment or deal progression is needed
Cross-Functional Alignment
- Partner with new logo sales to ensure clean and complete handoff of new logos into account ownership
- Collaborate with Service Delivery, Engineering, and Project Management to ensure delivery aligns with what was sold and supports retention and growth
- Provide feedback to leadership on pricing, packaging, and offering improvements based on client and deal insights
Reporting & Analytics
- Track and report on key metrics including retention, renewal rates, expansion revenue, churn, and pipeline health
- Use data to identify performance gaps and coach the team accordingly
- Produce weekly KPI roll-ups for leadership, ensuring visibility into quota attainment and forecast accuracy
- Provide actionable insights to improve revenue performance and account growth
Product Offering + Administration / Tools Adoption
- Maintain a deep understanding of Cortavo products and services to effectively position expansion opportunities
- Ensure all customer and opportunity data is accurately maintained in Salesforce and supporting systems
- Document client interactions, deal progression, and key notes across systems (Salesforce, Slack, etc.)
- Record key renewal and expansion conversations for training and performance improvement
Required Skills & Qualifications---
Required Experience
- Bachelor’s degree in Business Administration or related field
- Minimum 5+ years experience in account management, sales, or revenue-focused client roles
- Minimum 2+ years experience in a team lead or supervisory capacity
- Proven ability to manage renewals particularly multiyear contracts, drive retention, and close expansion opportunities
- Background in managed IT services, SaaS, or recurring revenue environments
- Familiarity with service delivery environments and ticketing systems
- Strong leadership, communication, and coaching skills
- Data-driven mindset with the ability to manage pipeline and forecast accurately
- Experience working cross-functionally with Service/Support, Engineering, and Projects teams
- Experience with CRM tools (Salesforce preferred)
- Excellent organizational, time management, and multitasking capabilities
Estimated Usage of Time
- 50% - Leadership and Team Management (~20 hours/week)
- 30% - Client Engagement, Renewals & Closing (~12 hours/week)
- 20% - Pipeline & Forecast Management (~8 hours/week)
What Success Looks Like
- Consistent attainment of retention and renewal targets
- Measurable growth in expansion revenue across the client base
- Strong pipeline discipline and accurate forecasting
- Reduced churn and improved account stability
- A high-performing, accountable Account Management team
- Aid the Account Management Team to Meet Quotas (“the 4 R’s”)
- 90% RETENTION rate
- 90% RENEWAL rate
- Minimum 1 customer REFERRAL per month
- Minimum 1 REVIEW per month
- 100% CSAT
Work Environment:
- Competitive salary, as well as employer, contributed health benefits
- Hybrid work schedule
- 401k contribution
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
- Flexible work from home options available after training period.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Cortavo is the ideal, worry-free managed IT service solution that keeps your IT running, eliminates downtime and drastically reduces cost. Cortavo not only delivers exceptional IT services, but also provides forward-thinking strategic planning, consulting and the support you need to optimize your technology infrastructure. Our solution reduces the costs associated with running your business and enables investment in new technologies that foster business growth and productivity. Let Cortavo fully manage your IT infrastructure from your hardware, software, communications and support!
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Employee Benefits
Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.
401(k)
Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.
Short & Long Term Disability
The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.
Unlimited Paid Time Off (PTO)
Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.
Fitness & Wellness Program
The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.
Cell Phone Plan
The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.
Student Debt Relief
The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.
Child Care Expense Relief
The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.