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Technical Project Coordinator Marietta

Technical Project Coordinator

Full Time • Marietta
Job Overview:

The Technical Project Coordinator will be responsible for managing technical projects, including phishing campaigns, email signature implementations, Sharepoint migrations, and internet installations. This resource may also be assigned customer onboarding and onboarding projects.

This role reports to the Technical Project Specialist.


The Technical Project Coordinator will interact daily with the Cortavo support teams to:

  • Drive project activities by working with our Service Desk, Field Services, and Engineering departments
  • Coordinate/ensure all tasks are being completed within expected timeframe
  • Ensure that procurement is happening as expected
  • Field engineer scheduling for onsite activities (site surveys, hardware installations)
  • Validate orders for internet and other services that may need to be provisioned

The Technical Project Coordinator will interact their assigned Cortavo customers to ensure:

  • Project definition, project planning, date setting, milestone tracking, cost calculation
  • Coordinate interactions with Cortavo resources to accomplish project requirements
  • Continual understanding of project milestones and timelines by frequent verbal and written communication

Responsibilities:

  • Anticipate customer needs and proactively addressing them throughout the project management process, ultimately positioning accounts for continued success.
  • Ensure timely and successful project management to help customers realize the business value of our partnership and offerings.
  • Maintain customer satisfaction by engaging other teams and removing roadblocks.
  • Develop customer-facing documentation to visually describe project management milestones and timelines.
  • Generate a high level of communication with meeting recaps.
  • Provide recommendations for process and/or communication improvement related to technical projects to reduce delivery time and improve customer satisfaction.
  • Maintain customer information records, including gathering information about that customer and making sure that information is up to date in applicable systems (Autotask, IT Glue, Datto, Salesforce, etc).


Required Skills & Qualifications:

  • Bachelor’s degree, Business Administration or related field
  • Minimum 3 years project management experience
  • Experience with technical project management (HaaS, SaaS, IT services)
  • Experience in a customer service/success environment/implementation/project management environment
  • Experience with project management tools (Smartsheets)
  • Experience with ticketing systems (Autotask)
  • Proficiency in Microsoft Office Suite & Microsoft Teams
  • Proficiency in Google Suite, particularly Gmail and Google Docs
  • Strong written and verbal communication skills; empathetic customer service approach
  • Excellent organizational, time management, and multitasking capabilities
  • Empathy for customer when delays or issues occur
  • A true note-taker; drive for accomplishing task on-time or ahead of time


Preferred Qualifications:

  • Technical and/or complex project management experience (> 50 steps to onboard
  • Managed Service Provider experience
  • Familiarity with IT hardware, software, and managed services technology
  • Familiarity with tools and technologies that small businesses commonly use is also valuable

Estimated Usage of Time:

  • 80% - Technical Project Management
  • 20% - Documentation

Work Environment:

  • Competitive salary, as well as employer, contributed health benefits
  • Unlimited paid time off
  • Hybrid work schedule
  • Access to a Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Celebration events for team and Company successes throughout the year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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BENEFITS & PERKS AT A GLANCE

Offered to full time employees only

Employee Benefits
Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.
401(k)
Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica. 
Short & Long Term Disability
The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.
Unlimited Paid Time Off (PTO)
Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO)  in lieu of personal days, floating holidays, and vacation days.
Fitness & Wellness Program
The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.
Cell Phone Plan
The Company offers service on the Company’s Verizon cell phone plan.  This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan. 
Student Debt Relief
The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.
Child Care Expense Relief
The Company offers a $2,000 child care payment for employees.  The Company will submit a $2,000 payment directly to each participating employee’s child care provider.