Job Overview:

The Client Relations Coordinator oversees the customer lifecycle for our managed services clients, from initial supportability, to contract term, and renewal. A successful Client Relations Coordinator collaborates with retention, service delivery, and engineering teams to devise and execute data-driven strategies aimed at reducing customer churn. Building strong relationships and earning customer trust are also key responsibilities. By closely coordinating with all departments, the Client Relations Coordinator will strive to maintain high levels of satisfaction and ensure alignment with customer objectives. This role will also assist in managing the renewal process for each customer.
Moreover, the Client Relations Coordinator will work alongside the Account Manager to resolve customer issues promptly to ensure their overall satisfaction. Working closely with department managers and staff, they address customer inquiries and concerns in a timely manner.

The Client Relations Coordinator will also assist in the implementation of the QBR/EBR process and client engagement schedules, educating on client health metrics, and continuously exploring opportunities to enhance client value.

This role reports to the Retention Director.

Required Experience:

Bachelor’s degree, Business Administration, or related field
Minimum 1-2 years customer success experience
Minimum 1-2 years renewal management experience
Experience with service desk ticketing systems (Autotask)
Experience with CRM tools (Salesforce)
Proficiency in Microsoft Office Suite & Microsoft Teams
Proficiency in Google Suite, particularly Gmail and Google Docs
Strong written and verbal communication skills; empathetic customer service approach
Excellent organizational, time management, and multitasking capabilities

Preferred Qualifications:

Recurring revenue, multiyear term contract experience
Familiarity with IT hardware, software, and managed services technology
Familiarity with tools and technologies that small businesses commonly use is also valuable

Work Environment:

Competitive salary, as well as employer, contributed health benefits
Unlimited paid time off
Marietta, GA office location
Access to a Company cell phone plan
A seat on an energetic team that collaborates and pushes each other to be better
A fast-paced but cooperative environment with endless potential for growth
Celebration events for team and Company successes throughout the year

Company mission: To work relentlessly with IT professionals to make their jobs easier; provide sound advice to meet technical and budgetary requirements; give peace of mind regarding infrastructure and cloud investments; and offer an exceptional customer experience from start to finish.

Flexible work from home options available.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Cortavo is the ideal, worry-free managed IT service solution that keeps your IT running, eliminates downtime and drastically reduces cost. Cortavo not only delivers exceptional IT services, but also provides forward-thinking strategic planning, consulting and the support you need to optimize your technology infrastructure. Our solution reduces the costs associated with running your business and enables investment in new technologies that foster business growth and productivity. Let Cortavo fully manage your IT infrastructure from your hardware, software, communications and support!

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BENEFITS & PERKS AT A GLANCE

Offered to full time employees only

Employee Benefits

Cortavo recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.

401(k)

Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.

Short & Long Term Disability

The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.

Unlimited Paid Time Off (PTO)

Cortavo understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.

Fitness & Wellness Program

The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.

Cell Phone Plan

The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.

Student Debt Relief

The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.

Child Care Expense Relief

The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.